INCLUSIVE PERFORMANCE IMPROVEMENT
While some performance improvements are big, many are small but frequent. We create a performance improvement culture at each client location that engages all team members, encourages them to explore new and better ways, and recognizes and rewards them for their successes, big and small.
By keeping performance indicators transparent, our client-location managers and hourly team members have clear views of what is working well… and what needs work. By sharing knowledge of best practices, our onsite teams are more adept at solving problems more efficiently and quickly. By involving all team members from each client community, we gain the deepest insights of how work can be done better.
Using this ground-up performance improvement process, we develop value-based or performance-based partnerships with our clients; partnership in which our company’s compensation is linked directly to our performance. Our clients’ goals become our guaranteed performance outcomes in areas such as net operating budget, resident satisfaction, team member engagement and regulatory compliance in areas such as safety, sanitation and quality.
Together with clients, we set performance goals, agree on how we’ll measure our performance, mutually commit to providing required resources, and determining our communication process to monitor progress and review strategies and next steps.
Trustful client partnerships are built through competence, character and consistency — these three Cs are at the core of our Culinesse personality.